Life at Levi9
Customer Focus
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By actively listening, asking the right questions, and acting on feedback, we continuously refine our approach to deliver the results our clients expect and deserve.
Tamara Đenadić
Delivery Manager
At Levi9, Customer Focus isn’t just about delivering services; it’s about understanding our customer’ businesses, their challenges, and aligning with their goals to create meaningful impact. This approach is a backbone of our service model, setting Levi9 apart as a partner that delivers real value through technical solutions.
Customer Focus is more than a guiding principle, it’s a way of working. Through various initiatives, we aim to inspire Levi9 employees to go beyond expectations, making a tangible difference in our customers’ success stories. Being proactive, transparent, and continuously improving isn’t just exceptional, it’s essential to how we build trust and nurture long-lasting partnerships.
A highlight of our Customer Focus initiatives is Customer Focus Week, an event designed to empower levi niners to deepen their understanding of customers’ needs and refine their approach to delivering exceptional experiences. While it’s a key event, Customer Focus Week is just one part of a broader commitment to building a culture centered around customer intimacy.
Each year, the event revolves around a central theme backed by employee feedback and independent surveys, addressing real challenges levi niners encounter in their daily interactions. The sessions, led by internal experts, external speakers, and customer representatives, offer actionable insights and spark conversations that encourage reflection and growth.
For Levi9 employees, it’s more than just an event. Customer Focus Week is a chance to connect and learn from each other’s experiences. Hearing directly from customers about what they value most in our partnerships not only provides valuable perspectives but also reinforces the importance of our role in their success.
Building Trust Through Connection
As our Customer Focus ambassadors — Tamara Đenadić and Predrag Kapamadžin say, customer experience and employee experience go hand in hand. At Levi9, we believe trust and strong relationships grow through open, honest communication. By empowering employees to engage meaningfully with customers, we create a workplace culture that values collaboration, fosters innovation, and ultimately enhances customer satisfaction.
Customer Focus Week provides the platform for these connections to flourish, but the mindset it promotes extends far beyond the event. Every interaction is an opportunity to demonstrate our commitment to understanding customer needs, anticipating challenges, and delivering solutions that exceed expectations.
Customer Focus isn’t just a value, it’s a strategic priority at Levi9. By actively listening, asking the right questions, and acting on feedback, we continuously refine our approach to deliver the results our clients expect and deserve.
As we look to the future, we remain dedicated to evolving our initiatives to meet the needs of both employees and customers. Customer Focus Week will continue to play a vital role, but our commitment to building strong, trust-based relationships will shape every step we take. Together, we are creating the partnerships that define Levi9’s success.
